Statutory warranty

At least two years statutory guarantee of conformity for goods sold in the European Union.

Consumers can exercise their rights under the statutory guarantee, for example if the goods

• do not match the description,
• do not work as intended.

Sellers are liable for any lack of conformity that existed at the time of delivery of the goods and becomes apparent within the statutory guarantee period. In such cases, sellers must offer the following:

• free repair or free replacement,
• in certain cases a price reduction or a full refund of the purchase price.

Some countries provide a longer statutory guarantee period. For used goods, a shorter period may apply, but not less than one year.

For more information about your rights in a particular country, visit europa.eu/youreurope/garantien or ask the seller.

What should you do if you receive goods that do not conform to the contract?

1. Report the problem to the seller as soon as possible.
2. Provide proof of purchase, e.g. the receipt, invoice or bank statement.

Sellers and manufacturers may also offer commercial guarantees, which are independent of the statutory guarantee. The GARAN mark, for example, indicates that the manufacturer offers a commercial durability guarantee at no additional cost, covering the entire product.