Frequently Asked Questions
Do you have a question about the Steam Butler, our sauna bowls, or your order? Here you will find the most important answers.
You can reach us by phone Monday to Friday from 8 a.m. to 6 p.m.
How does the Steam Butler work?
How does the Steam Butler work?
Fill the water bowl with infusion water – preferably with your favorite sauna scent – and open the valve. The water flows into the tilting container. Once it is full, it tilts alternately to the left and right, pouring over the hot sauna stones. This gives you regular infusions without having to get up.
Home or Maxi – which model is right for my sauna?
Home or Maxi – which model is right for my sauna?
The Steam Butler Home (1.2 liters, approx. 17 infusions per fill) is designed for home saunas with heaters up to 9 kW. The Steam Butler Maxi (2.2 liters, approx. 30 infusions) is suitable for larger saunas with heaters over 9 kW.
How is the Steam Butler mounted?
How is the Steam Butler mounted?
Installation takes approximately 5 minutes – please only perform it when the sauna heater is switched off and cooled down:
- Screw the ceiling hook into load-bearing wood centrally above the sauna heater and hang the chain. Adjust to the appropriate length.
- Hang the water tray horizontally on the three hooks.
- Hang the tilting mechanism so that it hangs vertically in the starting position.
Before first use: Fill the tray with water with the valve closed and check for leaks.
How do I set how often an infusion is poured?
How do I set how often an infusion is poured?
You adjust this continuously using the ball valve. With the valve fully open, one fill lasts approx. 7–10 minutes for the Home and approx. 9–15 minutes for the Maxi. The further you close the valve, the longer one fill lasts – up to approx. 30 minutes. It is best to adjust the valve when it is cold. Always wear gloves during operation, as the valve and metal parts become very hot.
Which infusion liquids can I use?
Which infusion liquids can I use?
Use only water or diluted sauna infusion concentrate. Never add undiluted essential oils or alcohol – fire hazard. Fill the bowl to no more than 1 cm below the rim.
The tilt container is not tilting properly – what should I do?
The tilt container is not tilting properly – what should I do?
In the vast majority of cases, the chain is twisted. Untwist the chain so that the Steam Butler hangs straight and the tilting mechanism is upright in the starting position. If that doesn't help, feel free to write to us – we'll be happy to help.
The water does not evaporate completely – why is that?
The water does not evaporate completely – why is that?
Usually, there are too few stones in the sauna heater or the model is not suitable for the heater's output. Make sure there are enough sauna stones so that the water evaporates completely and does not drip onto the floor. For heaters over 9 kW, we recommend the Maxi.
How do I clean and maintain the Steam Butler?
How do I clean and maintain the Steam Butler?
After your sauna session, empty any remaining water and rinse the bowl with clean water. Important: No foreign objects, such as herb residue, must enter the valve. Regularly check that the valve is clean and that water flows through freely.
How do I use menthol crystals correctly?
How do I use menthol crystals correctly?
Pour some water into the evaporator bowl, add a small amount of crystals, and place the bowl on the sauna heater. The crystals dissolve slowly, allowing the fragrance to disperse gently rather than all at once. Start with a small amount—if the scent is too intense, leave the sauna immediately and ventilate.
What can I fill the hanging bowls with?
What can I fill the hanging bowls with?
Water with fragrance, herbs, lavender blossoms, dried oranges, menthol crystals or pink salt crystals – in each case no more than 1 cm below the rim. Two notes:
- Do not pour water over salt crystals, as this can cause corrosion.
- Always keep dried herbs and blossoms moist or do not hang the bowl directly above the heater – fire hazard.
Will the hanging bowl fit in my sauna?
Will the hanging bowl fit in my sauna?
We supply the stainless steel chain extra long – it is suitable for saunas with a ceiling height of up to 220 cm. The higher you hang the bowl, the less hot it will get; it gets hotter directly above the heater. If it hangs crooked, simply adjust the chain slightly.
How long does shipping take and what does it cost?
How long does shipping take and what does it cost?
We ship Monday to Friday, usually within 1–2 business days. Shipping within Germany is €4.95, and within the EU is €14.95. We offer free shipping on orders of €150 or more.
Which countries do you ship to?
Which countries do you ship to?
To Germany and most EU countries. You can find the exact list under Shipping & Payment. Unfortunately, we do not currently ship to Switzerland.
What payment methods are available?
What payment methods are available?
You can pay by PayPal, credit card, Apple Pay, Google Pay, Klarna and Shop Pay, among others. You can see all available payment methods at checkout.
Can I return my order?
Can I return my order?
Yes, you can withdraw from your order within 14 days of receipt—easily online via Withdraw from contract. You can find all the details in our Right of Withdrawal.
What warranty is provided?
What warranty is provided?
The statutory warranty of at least 2 years applies. Find out more under Statutory warranty.
Where are the products manufactured?
Where are the products manufactured?
The Steam Butler is handcrafted by us in Heroldsbach (Franconia) – made entirely of stainless steel with copper sealing rings – and packaged plastic-free.
Do you also sell to retailers or sauna businesses?
Do you also sell to retailers or sauna businesses?
Yes. You can find all the information about our dealer terms on the Wholesale page.
